When customers are shopping in a store, they can turn to an attendant to get the information they need about a product in order to make a purchasing decision. Online shoppers need the same care and assistance and livechat provides it. With this facility, customers can...
Live chat has the highest satisfaction levels for any customer service channel, with 73%, compared with 61% for email and 44% for phone. I can see why as live chat combines the best of phone and email, and avoids the pain of hanging on the line listening to muzak....
To improve your customer experience you need to meet and go beyond your customer’s expectations when communicating with them. Companies that deliver a good customer experience see an increase in customer loyalty, which in turn leads to higher sales. Live chat is one...
If used correctly and as part of your overall customer service plan, live chat software has the ability to increase conversion rates by giving customers instant access to a live support agent right while they’re on your site. But if you think simply slapping up an...
You don’t need a master’s degree in marketing to understand that quality customer service is crucial to the long-term success of your business. Your existing customers will become your most vocal advocates and help grow your customer base on your behalf if you provide...
Every business thrives off the positive relationships it creates with its consumers–both the loyal ones, all the way to the prospective window-shoppers who are still on the fence about purchasing. And a huge part of that discussion on how to both retain...
