Archives

Home Suggested Reading

The Power Of Live Chat: 5 Surprising Statistics That Show How Consumers Want Their Questions Answered

September 2, 2018|Chat Services, Suggested Reading | 6 Min Read

Every business thrives off the positive relationships it creates with its consumers–both the loyal ones, all the way to the prospective window-shoppers who are still on the fence about purchasing. […]

by admin

6 reasons to consider adding Live Chat support to your business

September 2, 2018|Chat Services, Suggested Reading | 8 Min Read

You don’t need a master’s degree in marketing to understand that quality customer service is crucial to the long-term success of your business. Your existing customers will become your most […]

by admin

3 Ways Live Chat Software Can Improve Your Conversion Rates

September 2, 2018|Chat Services, Suggested Reading | 4 Min Read

If used correctly and as part of your overall customer service plan, live chat software has the ability to increase conversion rates by giving customers instant access to a live […]

by admin

5 Ways to use Live Chat for a Better Customer Experience

September 2, 2018|Chat Services, Suggested Reading | 3 Min Read

To improve your customer experience you need to meet and go beyond your customer’s expectations when communicating with them. Companies that deliver a good customer experience see an increase in […]

by admin

Consumers prefer live chat for customer service: stats

September 2, 2018|Chat Services, Suggested Reading | 2 Min Read

Live chat has the highest satisfaction levels for any customer service channel, with 73%, compared with 61% for email and 44% for phone. I can see why as live chat […]

by admin

How Live Chat Will Improve Your Website Conversions

June 5, 2018|Chat Services, Suggested Reading | 5 Min Read

How live chat on your website can improve conversions When customers are shopping in a store, they can turn to an attendant to get the information they need about a [...]

by admin